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CoinZoom is a Utah-based crypto exchange best known for its Visa debit card, which spends your crypto balance anywhere Visa is accepted. Our verdict is blunt: it is a working, licensed, active US company, and if a crypto spending card is what you want, it is a real option. But for a beginner whose goal is to buy bitcoin and hold it, there is little reason to choose it. Getting bitcoin out to your own wallet costs a flat fee that is punishing on small amounts, and nearly every discount depends on an in-house token that has lost most of its value.
Facts on this page were checked on September 20, 2026 against CoinZoom’s own fee, licence, card and terms pages and its help centre, plus the app stores, Trustpilot and the Better Business Bureau.
| Founded | 2018 |
|---|---|
| Based in | Salt Lake City, Utah, USA |
| Coins | Dozens of cryptocurrencies, plus the ZOOM token and a Visa debit card |
| Fees | Instant buys 0.75%-1.49%; order-book trading 0.44% maker / 0.60% taker before ZOOM-token discounts; ACH free, cards 3.99%; bitcoin withdrawals a flat 0.0005 BTC |
| Custody | Custodial (hot, warm and cold wallets; SOC 2 Type II claimed); no proof of reserves; deposits carry holds of up to 7 days before funds or crypto can leave |
| Best for | People who specifically want a Visa card that spends crypto; not a low-cost way to buy and hold bitcoin |
Compare CoinZoom side by side with other exchanges
What it is
CoinZoom, Inc. was established in Salt Lake City in 2018; the Better Business Bureau lists Todd Crosland as its president. It lists money transmitter licences in about thirty states and relies on Cross River Bank for dollar services elsewhere. One point matters if you live in New York: the licences page lists its New York money transmitter licence as pending, and a CoinZoom help article says the service is “available in all states of the USA except for New York.” Treat New York as not served.
Because small exchanges do fail, we checked whether this one is alive. It is: its apps were updated at the end of August 2026, it was publishing in mid-September 2026, and we found no news of a wind-down or of platform-wide withdrawal problems.
Fees
| Item | Cost |
|---|---|
| Instant buy or sell (“Lite mode”) | 0.75% to 1.49% |
| Order-book trading (“Pro mode”) | 0.44% maker / 0.60% taker before discounts; there are no volume tiers |
| Fee discounts | 10% to 50% off, only if you hold 10,000 to 300,000 ZOOM tokens and pay fees in ZOOM |
| Bank (ACH) deposit and withdrawal | Free |
| Card, Apple Pay or Google Pay deposit | 3.99%, minimum $1.99 |
| Wire | $12 in; $35 out, with a $500 minimum |
| Withdraw bitcoin to your own wallet | A flat 0.0005 BTC |
| Returned bank or card payment | $100 |
The line that matters is the bitcoin withdrawal. A flat 0.0005 BTC is about $50 when bitcoin trades at $100,000, whether you are moving $200 or $20,000. Kraken charges 0.000015 BTC for the same thing, about one thirtieth as much, and Strike does it for free. Since this site’s advice is to move bitcoin you intend to keep into your own wallet, that single fee rules CoinZoom out for small savers.
Deposit holds
Money you deposit can be traded the same day, but there is a hold of up to seven days before it, or any crypto bought with it, can leave. For card deposits CoinZoom’s help centre says the hold is “up to 7 days (generally) and up to 90 days (rarely),” during which “you will not be able to transfer the USD amount or any crypto purchased with those funds out of your account.” Card deposits are also capped at $500 a day for ordinary accounts. Fund by bank transfer, and do not plan on withdrawing the same week.
The Visa card and the ZOOM token
The card is issued by Zenus Bank with CoinZoom as program manager. You can get one, including a virtual card, without owning any ZOOM, and it pays 0.5% back. Higher tiers pay 1% to 5% if you hold 10,000 to 300,000 ZOOM tokens; there is no lock-up. Three things to know. Rewards are paid in ZOOM, not dollars or bitcoin. Spending crypto with the card carries a liquidation fee (CoinZoom’s pages say 1.49% in one place and 1.75% in another). And every purchase made from a bitcoin balance is a taxable sale of that bitcoin, which you will need to report.
ZOOM is CoinZoom’s own token. It trades at well under a cent, about 93% below its 2021 high, with only a few thousand dollars of trading a day, almost all of it on CoinZoom itself. Buying it to unlock a fee discount or a card tier means holding an illiquid asset whose main market is the company that issued it. For a beginner that is a risk with no offsetting reason to take it.
Security and trust
CoinZoom is custodial. It describes a hot, warm and cold wallet system with most funds offline, claims a SOC 2 Type II security audit, and supports app-based two-factor login. We found no hack, breach, or enforcement action. We also found no proof of reserves and no crypto insurance policy, and the terms are clear that digital currencies are not FDIC-insured. Its two pages give two different FinCEN registration numbers, which we could not check against the registry.
Ratings are mixed: 4.7 on Apple’s App Store from about 800 ratings and 4.0 on Google Play, but 2.5 out of 5 on Trustpilot from 66 reviews, 61% of them one-star, and an A- from the Better Business Bureau with seven complaints in three years. The complaints are about held or stuck funds, slow verification, and support that does not answer.
Pros and cons
Pros
- A US company with money transmitter licences in about thirty states, visibly active in September 2026.
- Free bank deposits and withdrawals.
- A Visa card that spends crypto, usable without buying the ZOOM token.
Cons
- A flat 0.0005 BTC fee to withdraw bitcoin, plus holds of up to seven days, makes moving small amounts to your own wallet very expensive.
- Every fee discount and card reward depends on ZOOM, an illiquid in-house token about 93% below its peak.
- No proof of reserves, a 2.5 Trustpilot score driven by stuck-funds complaints, and help pages that contradict each other.
Taxes
CoinZoom issues Form 1099-DA to US users who sold crypto or spent it with the card, and offers a tax-data export. See Bitcoin and Taxes.
Who it’s for
CoinZoom suits one kind of person: someone who wants to spend crypto with a card and will keep a working balance on the platform to do it. If your plan is to buy bitcoin and hold it, use Strike, River or Kraken instead; the withdrawal fee alone decides it.
The button below is our referral link. CoinZoom’s referral pays both sides a small amount of its ZOOM token, and only after the new user spends more than $25 in one transaction on the CoinZoom Visa card; simply buying bitcoin does not trigger it. This is education, not financial or tax advice.
Next
- Compare all the exchanges side by side.
- How bitcoin is used today: spending it, and why most holders do not.
- Wallets and self-custody: why the withdrawal fee matters.